Payment Agreement

Payment Agreement

This agreement explains how money moves on AstroVerse: what you pay for, how it is charged, and what happens if something goes wrong. It applies to every user and astrologer on the platform.

1. Wallet and recharges

Consultations are paid for from your AstroVerse wallet. You add money to the wallet in advance through our payment partner. A recharge is credited to your wallet only after the payment gateway confirms it; a pending or failed payment is never credited.

2. How consultations are charged

• Every astrologer sets their own per-minute rate for chat, voice and video. The rate is shown before you start.
• Billing begins when the session actually starts, not when the request is sent.
• The first minute is charged in full. After that, charging is per second at the same rate.
• A session ends automatically when your wallet balance is exhausted.

3. Gifts

Gifts sent during a live session are deducted from your wallet at the displayed price and credited to the astrologer. Gifts are voluntary and are not refundable once sent.

4. Astrologer earnings and payouts

Earnings from consultations and gifts are credited to the astrologer's AstroVerse wallet. Withdrawals are made to the bank account on record, subject to verification and applicable deductions.

5. Refunds

Wallet recharges are generally non-refundable once credited. If a session fails for a technical reason on our side, or you were charged for a consultation that did not take place, contact support with the date and the astrologer's name and we will investigate and correct the balance where the claim is upheld.

6. Taxes

All amounts are inclusive of applicable taxes unless stated otherwise. Tax invoices are issued in accordance with Indian law.

7. Pricing changes

Astrologers may change their rates. A change never affects a consultation already in progress — the rate shown when your session began is the rate you are charged.

8. Account closure

If you close your account while holding a wallet balance, withdraw the balance first. We cannot restore a balance on an account that has been deleted.

9. Disputes

Raise any payment dispute within 7 days of the transaction. Our team reviews the session record, the billing log and the wallet history before responding.

Aham Innovations Private Limited, Jagat Bandhu Apartment, Kolkata, West Bengal, operates the AstroVerse platform and is the merchant of record for these transactions.